Here’s are some FAQs regarding our policies and about how screen printing works. If your question isn’t answered here, give us a shout and we’ll be happy to provide an answer.
Q. What kind of info do you need to give a quote?
A. Fill out the quote form to request a quote. Quotes are usually back within 24 hours
Q. Do you give quotes?
A. We can send you a detailed quote via email. Quotes are an estimate based on the information you provide. Total cost is finalized after the artwork is sent to us and evaluated for print readiness.
Q. Do I have to pay full price if I print the same shirts later?
A. The screen fee is a one-time charge. If you place an additional order for exactly the same print, you will not be charged the screen fee again. A re-set charge will apply.
Q. How much are your design services?
A. Our creative design services are $65/hour.
Q. What payment types do you accept?
A. We accept cash, check, and credit card.
Q. Do you require a deposit before my order can be started?
A. All orders will require a deposit in order to get your job in to the printing queue. The deposit equals the cost of your garments and shipping/handling fees. If paying by check, 100% of the order must be paid as the deposit.
Q. What file format is best?
A. .pdf or .jpeg that is at least 300 dpi is ideal. We prefer Adobe formats.
Q. How do I know what size the artwork should be?
A. The artwork needs to be based on the smallest sized shirt that you are ordering. When screen printing, the artwork stays the same dimensions no matter the size of the shirt.
Q. Can you use a picture from my website on my shirt?
A. No. Pictures from websites are usually 72 dpi. This is not high enough quality to be screen printed.
Q. Can you add tags on the inside collar of my shirts?
A. Yes, we can print tags. It will cost extra. We do not offer sewing services.
Q. What brands of shirts can I use?
A. We can source most apparel brands. The most popular are American Apparel, Gildan, Bella | Canvas, and Next Level.
Q. What if I have my own shirts?
A. We accept customer supplied garments on a case by case basis. When accepted a per item inventory and handling charge is applied.
Q. What colors do you offer?
A. About every color you can imagine.
Q. What kind of ink do you use?
A. We offer Plastisol. See rates and services for the specialty inks we do offer.
Q. How many inks can you print on to one shirt?
A. We can print up to 6 colors in one place on a shirt.
Q. Can you do full color shirts?
A. Yes. It requires a 4-color process. A fee of $200 to set up and screen set up fees apply.
Q. What is a whiteplate or whitebase?
A. It is a layer of white to make your artwork look more vibrant. Only applies when printing on dark-colored shirts. Regular screen set-up and printing charges apply.
Q. How long does it take to get an order complete?
A. Standard orders are turned around in 2-4 weeks.
Q. Do you do rush orders? I need my t-shirts done today.
A. Yes. Rush orders are orders that are not received 48 hours or less prior to printing. A rush order charge of $75 or 10% of the order, which ever is greater is applied. Garments and artwork MUST accompany the order. Please plan ahead, the number of rush orders that we can accept is limited.
Q. What if my order does not look right or garments are missing?
A. Although, GROUNDSTARK PRINTS prioritizes quality. There is an industry standard allowance of 2% of the total order for misprints. If it does happen, claims for misprinted goods or missing inventory must be made within 24 hours of receipt of order. Refunded goods must be returned to us for refunds to be paid out.
Q. What if I don’t like my t-shirts after they are printed?
A. GROUNDSTARK PRINTS will not print on your garment or textile until you have approved the print colors, layout, and design. We will send you a digital mock-up showing how the final prints will look for your approval. Once you approved, we will begin printing your order. If you are not satisfied with the digital mock-up, do not approve and we will work with you to make it right. No refunds will be given for printed materials that have a digital mock-up approved by the client.
Q. What if my t-shirts have defects?
A. GROUNDSTARK PRINTS is NOT responsible for manufacturer’s defects or defects on garments supplied by client.
Q. What is your cancellation policy?
A. You can cancel your order if the garments have not been ordered. If the order has already been placed and we have not started printing, your deposit will not be refunded. Once we have started printing, we cannot accept any cancellations.